What to believe? I'm not sure what answer you are looking for but.... If you are gambling online then you are depositing money in an account, probably out of the country, and then later hoping you can get that money out. To me, (and me only), this is highly risky and not worth it. Where I live all online betting is illegal so those companies have no legal obligation to pay me even if I win. I bet in person in Nevada/Las Vegas, with cash and a paper slip, or don't bet at all. Now some tribal casinos offer sports betting so that's an option too. I do believe that some of the online betting sites screw their customers. I live in the USA and the state just to the south of me has legal sports betting through an app that's regulated by the state lottery so I my try that but still realize the risks. If you really want to bet online then use a sportsbook in your home country. Bottom line- don't deposit money in an account that you can't afford to lose. It could just be a legitimate bookkeeping error by the company or software issue but your money can disappear quickly. Your experience may differ of course.