Williamhill retroactively reinstating bets

[matthew55]

Yes but would they have paid out if tom breese won? I highly doubt it. They would have just said the bets were cancelled. So this allows williamhill to just be very generous with voiding bets and in case those bets would be losers they can just simply claim they made a mistake in the first place and freeroll your bets. It is also unfair to me, if i would have known those bets were still live i could have potentially hedged it. Also uncancelling a bet before the fight would have been acceptable but doing it after the fight is absurd imo.

Another scenario, what would've happened if you bet Breese again after the cancelled bet? Would they have taken that money too!? I know sportsbooks can be very shady, but it's surprising from one of the biggest, most reputable sportsbooks. Good luck, hope you get it back.

 

[Broe.]

Another scenario, what would've happened if you bet Breese again after the cancelled bet? Would they have taken that money too!? I know sportsbooks can be very shady, but it's surprising from one of the biggest, most reputable sportsbooks. Good luck, hope you get it back.

Yeah probably

 

[Ridge12]

Another scenario, what would've happened if you bet Breese again after the cancelled bet? Would they have taken that money too!? I know sportsbooks can be very shady, but it's surprising from one of the biggest, most reputable sportsbooks. Good luck, hope you get it back.

Of course they would’ve taken that money. They want the action. More action = more juice for them. But the negative account balance thing is dumb. And if they really reinstated those bets after the fight had already begun, that’s definitely not legal.

Broe, is it possible you’ve been communicating with customer service reps who have no idea what they’re talking about? It sounds like an error with the system / website / app.

 

[Broe.]

Of course they would’ve taken that money. They want the action. More action = more juice for them. But the negative account balance thing is dumb. And if they really reinstated those bets after the fight had already begun, that’s definitely not legal.

Broe, is it possible you’ve been communicating with customer service reps who have no idea what they’re talking about? It sounds like an error with the system / website / app.

I have talked to three different reps. They all say that they made an error in voiding those bets and that they are well in their right to correct this error.

 

[Broe.]

They have now indicated they will return the funds to me and void the bets. I have not received the funds yet but I hope they will send it soon.

 

[GigaOuts]

It is a shame that William hill live help and support leader don't known how to grade prop bet and won't change once it is graded. Only people willing to make and file public complain on SBR than they make chances from losing wager to winning wager. What if customer don't known about SBR? it must feel infuriating to make a good bet, a winning bet to let William Hill graded as a lost and their support say the grading is correct and will stand. Fuck william hill! A site with 2 dozen deposit method and only 1 withdrawal method .....bank transfer that cost $35 ish dollar fee.

 

[Roads55]

I have a prop bet o2.5 which I won and they graded as a lost. The Live chat say they won't regrade the bet, it is final, in order for me to win my prop bet the fight have to go over 3 round. It take a week for them to grade as a win after I file a complain to SBR

So you might want to try the same route as me and make a formal complain at SBR. If you have proof of cancel bet, SBR could put pressure on them.
https://www.sportsbookreview.com/forum/sportsbooks-industry/

It sucks but unfortunately they are probably in the right with the over bets. There's a few books that grade over/under differently and most ppl do not read the terms and conditions that specify how they grade bets when signing up and check them. It's dumb but nothing you can do about it.

It is a shame that William hill live help and support leader don't known how to grade prop bet and won't change once it is graded. Only people willing to make and file public complain on SBR than they make chances from losing wager to winning wager. What if customer don't known about SBR? it must feel infuriating to make a good bet, a winning bet to let William Hill graded as a lost and their support say the grading is correct and will stand. Fuck william hill! A site with 2 dozen deposit method and only 1 withdrawal method .....bank transfer that cost $35 ish dollar fee.

I assume your in the US, as William Hill are a UK company they will not accept crypto as a method of payment due to the regulations in the UK I guess. In the UK there are no fees and multiple methods of withdrawals like normal books. Maybe they will add more in the future as a lot of the UK books are new in the US

 

[Ridge12]

They have now indicated they will return the funds to me and void the bets. I have not received the funds yet but I hope they will send it soon.

Great to hear that they’re finally going to do the right thing. How did you get them to do that?

 

[Krieg the Psycho]

It sucks but unfortunately they are probably in the right with the over bets. There's a few books that grade over/under differently and most ppl do not read the terms and conditions that specify how they grade bets when signing up and check them. It's dumb but nothing you can do about it.

They were not right in this case. Too often the customer service people (not to mention the people grading the bets!) just don't know what they are talking about/doing. I've even had to quote a book their own terms and conditions to get the correct ruling. Regarding William Hill, I don't bet there anymore. They limited me to about 3 pounds (under 5 dollars) per bet maximum in no time, and even without that the experience was very negative. I've never had any real problems anywhere else so far (except for getting limited, I fear pretty much every site will do that eventually). Not surprised in the least to hear them pull a stunt like this (as described by the OP).

For reference, here's William Hill's own rules regarding the over/under round bets: https://williamhill-lang.custhelp.com/app/answers/detail/a_id/7479#5
"5. Total Rounds

Predict whether the fight will finish under or over a specified number of rounds.

a. Where a half is stated in a 5 min round, 2 min 30 sec will define the half for under/over betting. The same principle will be used for a 3 min round etc. If the under/over total lands on exactly half of a round bets will be void."

I'm glad @GigaOuts eventually got his money. I hope @Broe. does too.

 

[GigaOuts]

Dear Customer,

After reviewing your account, Management would like to insist on our rules regarding wagers placed on erroneous lines. Kindly read them below:

https://www.5dimes.eu/sportsbook/rules/

"Immediately upon discovery, wagers placed on an event with an obvious erroneous line resulting from human error will be graded no action or voided. It is the sole discretion of 5Dimes regarding the partial/complete voiding of parlays, teasers, and IF wagers when a play includes a selection with a line error. Line errors include (but are not limited to) backwards lines, price errors; typos, misspellings or incorrect wordings that affect the essence of the line intended; incorrect team/players listed in match ups, etc.

If a wager with an erroneous line is not voided before the game/play begins, Management reserves the right to remedy the odds to a fair market price which would have been available at the time the wager was placed. This price remedy may be applied during or after an event. Only the odds will be corrected on an erroneous line. The risk amount, applicable spread and total will always remain unchanged. A player will never benefit from betting on a clear erroneous line. Repeat offenders will not be tolerated.

Any wagering matchup listed with erroneous wording that makes it possible for neither option to win, will be automatically graded no action. Matchup lines in which both options can be winners simultaneously will be graded no action as well.

At managerial discretion, correlated plays will be voided or split into separate straight wagers with the risk amount divided equally. Plays on correlated events include: multiple selections on the same team/player in the same event, multiple selections against the same team/player in the same event, or any other combination where one event directly affects further selections in the play, including Live In-Play wagers. Players will never be given the benefit if there is any doubt regarding intentions of correlated plays and winnings will be voided. No warnings will be given."

Your account registers a wager on an incorrect line. Please refrain from continuing this pattern in order to avoid inconveniences with your account in the future.

Best regards,

5Dimes Group Management


This is the bs we as customer have to deal with.
5dimes open Eye/Calderwood start round 2 at -920, the line drop to -325, So I bet at -325, -350, -375, -400, -425 to win $50 each.
Now my account is flag for infraction. Now I have to contact Live Help for future bet from account being ban. They already limit my account.

It is hard for me to see Sadistic winning unrealistic number with unrealistic odd, most site stop you on your track before you can say 'hi'. Line is dynamic and move so how would customer knowing what is a 'incorrect line' when we looking for value?

 

[mkess101]

Dear Customer,

After reviewing your account, Management would like to insist on our rules regarding wagers placed on erroneous lines. Kindly read them below:

https://www.5dimes.eu/sportsbook/rules/

"Immediately upon discovery, wagers placed on an event with an obvious erroneous line resulting from human error will be graded no action or voided. It is the sole discretion of 5Dimes regarding the partial/complete voiding of parlays, teasers, and IF wagers when a play includes a selection with a line error. Line errors include (but are not limited to) backwards lines, price errors; typos, misspellings or incorrect wordings that affect the essence of the line intended; incorrect team/players listed in match ups, etc.

If a wager with an erroneous line is not voided before the game/play begins, Management reserves the right to remedy the odds to a fair market price which would have been available at the time the wager was placed. This price remedy may be applied during or after an event. Only the odds will be corrected on an erroneous line. The risk amount, applicable spread and total will always remain unchanged. A player will never benefit from betting on a clear erroneous line. Repeat offenders will not be tolerated.

Any wagering matchup listed with erroneous wording that makes it possible for neither option to win, will be automatically graded no action. Matchup lines in which both options can be winners simultaneously will be graded no action as well.

At managerial discretion, correlated plays will be voided or split into separate straight wagers with the risk amount divided equally. Plays on correlated events include: multiple selections on the same team/player in the same event, multiple selections against the same team/player in the same event, or any other combination where one event directly affects further selections in the play, including Live In-Play wagers. Players will never be given the benefit if there is any doubt regarding intentions of correlated plays and winnings will be voided. No warnings will be given."

Your account registers a wager on an incorrect line. Please refrain from continuing this pattern in order to avoid inconveniences with your account in the future.

Best regards,

5Dimes Group Management


This is the bs we as customer have to deal with.
5dimes open Eye/Calderwood start round 2 at -920, the line drop to -325, So I bet at -325, -350, -375, -400, -425 to win $50 each.
Now my account is flag for infraction. Now I have to contact Live Help for future bet from account being ban. They already limit my account.

It is hard for me to see Sadistic winning unrealistic number with unrealistic odd, most site stop you on your track before you can say 'hi'. Line is dynamic and move so how would customer knowing what is a 'incorrect line' when we looking for value?

It's their fallback for everything. But they will limit you immediately anyway, even if it doesn't seem like an obvious line error. 5d the first time they limited me was for Silva/Weidman 2. Silva ITD prop opened maybe around +150 or something, NOT Silva ITD was -200ish. I was watching the line, it made a big move and Silva ITD went to like -180 or something (maybe even more expensive), NOT Silva ITD moved well into + money, around +150ish. I bet NOT Silva ITD about 4 times all the way back to evens. I assumed some people made big plays on Silva ITD that moved the line.

But nope. I tried making other plays and all my MMA limits were $5. I contacted customer service and went back and forth with numerous people, they just kept referencing their rules on line errors. After a few weeks of arguing they removed my limits but all my bets on that fight had been voided so didn't get any of those winnings. And they weren't budging on that.

Second time 5d limited me years later they didn't even give a reason, I think I had just won too much (which wasn't even huge amounts, just pretty consistent winning). They kept repeating I could wager more on other sports, just not MMA. My limits were $20 (to win $20 on favorites, $20 max bet on dogs and parlays).

They hold all the cards, not much anyone can do. I guess once it's legal everywhere in the U.S. maybe the competition will make all the books play more fair.

 

[Broe.]

Great to hear that they’re finally going to do the right thing. How did you get them to do that?

I guess being insistent and opening up a topic on sportbookreview.com helps.

 

[GigaOuts]

It's their fallback for everything. But they will limit you immediately anyway, even if it doesn't seem like an obvious line error. 5d the first time they limited me was for Silva/Weidman 2. Silva ITD prop opened maybe around +150 or something, NOT Silva ITD was -200ish. I was watching the line, it made a big move and Silva ITD went to like -180 or something (maybe even more expensive), NOT Silva ITD moved well into + money, around +150ish. I bet NOT Silva ITD about 4 times all the way back to evens. I assumed some people made big plays on Silva ITD that moved the line.

But nope. I tried making other plays and all my MMA limits were $5. I contacted customer service and went back and forth with numerous people, they just kept referencing their rules on line errors. After a few weeks of arguing they removed my limits but all my bets on that fight had been voided so didn't get any of those winnings. And they weren't budging on that.

Second time 5d limited me years later they didn't even give a reason, I think I had just won too much (which wasn't even huge amounts, just pretty consistent winning). They kept repeating I could wager more on other sports, just not MMA. My limits were $20 (to win $20 on favorites, $20 max bet on dogs and parlays).

They hold all the cards, not much anyone can do. I guess once it's legal everywhere in the U.S. maybe the competition will make all the books play more fair.

I was new to mma gambling, I could not wager even $1 on Ladbrokes mma. So I contact LIve Help on Ladbrokes to see what the issue is. They said I am ban from mma but other sport I still have regular limit, I am welcome to bet on other sports.......wtf! Lucky for gambling like us, we still have Betonline, Pinnacle, bookMaker, they don't focus on customer 'winning', just focus on getting action from both side of the fence.

 

[Monster Meat]

I hate William hill too they stopped taking my nba prop action. Their explanation to me was “your account is not limited at all
Just keep trying to make the bet” lol. The problem is the traders make decisions as they put it “at their discretion” then the poor customer service reps who are mostly incompetent but are put In an impossible situation where they deal w angry customers and can only say they don’t make the decisions and can not do anything at all to help. It’s very frustrating and In my case they never offered me any explanation just stopped taking my nba prop bets. They also sent me an email saying I couldn’t use any boosts or cash out of any bets which I never used either one time. I reported them to the DGE and gave them a nice blast on Twitter. Scumbags.