You should have an extra $500 in your account. Check transactions
I'm platinum one, don't see how much that gives me though. Don't think I'll be able to cash that out either way. I also thought you had the same issue I had with them not servicing customers from the Netherlands anymore. Or am I thinking of someone else?
Warning :
TLDR
I ended up being able to withdraw my money (1500 euro) from Betonline, but it was absolute bureaucratic hell, the worst, most tedious customer service experience I've ever had in my life. Probably e-mailed and opened live chats with 20 different people or so.
First there was some site error whenever I tried to withdraw, some 101 error about not being able to deposit, even though I clicked on withdrawal. So multiple chats and e-mails later, I still get copy-paste answers about them 'expediting' the process and their tech working on it, then also telling me several times it's been fixed now even though it wasn't. Already tried multiple browsers, cellphone, desktop, turning off vpn and adblocks, etc.
And every time a new person was working on the case they thought they figured it out assuming I clicked on 'deposit' instead of 'withdrawal' even though I told them I was aware of that and sent them screenshots every time, circling what I clicked.
So we ended up agreeing they would call me, that was also another Groundhog Day cl%sterfuck of miscommunication and the left hand not knowing what the right hand was doing. Constanty changing times, live chat giving different times than e-mail, etc, having to confirm my phone number over and over and over again. Probably confirmed it like 12 times. I also told them 19:30 pm London time, which they missed across mutliple days. So I was getting more and more desperate, because it just came off as shady and there was a chance they were throwing up a bureaucratic wall till the deadline of the withdrawal possibility.
Later that week I was able to finally get through the withdrawal button and access bitcoin payment. Which was pending afterwards, because it requires them to grant permission for it. Later on it was denied through mail because they needed ID checks. I send them all the neccesary info that day through mail and live chat, which again was a pain in the ass. Some e-mails were still going on about that call even though that was clearly redundant now. So the ID checks cleared and they told me to request withdrawal again, which I thought was funny because why couldn't they just grant permission for the existing one? So I tried withdrawal process again, and there we go, same f*cking error message on their site again.
I just went kind of ballistic and started spamming them across multiple emails/livechats, and to be honest I got pretty nasty towards them (although I didn't cuss them out). Eventually got an email about them processing the old request and finally was able get my money back.
Still don't know if it was mostly sheer ineptitude and a really inefficient internal system on their side or intentionally trying to sabotage exiting customers or a little bit of both. No idea whether me getting 'agressive' with them helped any either, but at least I was able to leave the sinking ship in time. But I think I have ptsd whenever I see the words 'withdrawal' 'pending' or 'expediting/escalating the process' now.
